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Cartoon people gather around a screen that says "purpose?"
The purpose of an LMS depends on your company’s goals and corporate learning strategy.The most common use of an LMS, or learning management system, is to manage and track online training.The learning management system has two categories of users – the instructor, who upload learning content into the LMS, and the learners, who use the LMS to complete the training.

Create Online Training Content Using an LMS

If you use an LMS that doesn’t require third-party software, you’ll find it easy to create content. World Manager is an LMS like this – it comes with inbuilt self-authoring tools.

With the World Manager LMS, you can create outstanding content that’s optimized for mobile devices. The LMS incorporates videos, images, and audio all in one suite so that you don’t need to use multiple eLearning tools.

Your learners can access the LMS using a login and password once learning content is uploaded.

Although an LMS automates learning, it ensures that your work as an instructor continues throughout the learning process. The LMS tracks your learner’s progress through assessments to discover barrier points so you can intervene accordingly.

Using the LMS to measure their level of engagement through surveys and real-time reports will help you to improve your training efforts.

This article will show you the different ways you can use a learning management system or LMS for your training initiatives.

World Manager proudly supports some of the biggest communications companies in the world with online learning management. 

The Purpose of a Good Learning Management System (LMS)


A Good LMS Improves How You Administer Training

Whether you’re tech-savvy or not, you’ll quickly discover how easy it is to use an LMS. An LMS provides tools that simplify admin tasks such as user grouping, group enrollment, deactivation, and course creation.

But what makes a learning management system such a game-changer in corporate learning? LMSs are cost-effective.

With an LMS, you don’t have to contend with the heavy expenses of instructor-led training and outsourced seminars.

Since an LMS is an online platform, your employees can learn at any time during the workday.

An LMS’s round-the-clock accessibility and responsive interface allow users to learn at their own convenience on any mobile device. So employees aren’t forced to learn at specific times but can gain knowledge during their downtime when they’re more relaxed.

World Manager Mobile LMS

If you prefer a blended learning approach, you can use an LMS to schedule training sessions and deliver online preparatory courses.

You could have instructor-led training and then evaluate your employees online or build a content library where they can find information long after the course is completed.

A Good LMS Makes Employees Accountable for Their Own Learning Path

The best way to give your employees a sense of ownership over their training is to allow them to personalize their learning path.

You can achieve this by unlocking certain parts of the LMS navigation so that an employee is exposed to content that best suits their role.

Leveraging the Artificial Intelligence engine in your LMS will help your employees to go deeper on a topic that they’re interested in. It suggests relevant topics based on an individual’s learning needs and past performance.

To make your courses more engaging, you can let employees generate their own content. For instance, World Manager’s LMS allows learners to create videos of their tasks, which are then marked by their managers.

With an LMS, you can empower your employees to control their career paths by learning the skills required to raise their chances for promotion.

A Good LMS Integrates Training Processes with CRM and HR Processes

An LMS allows for third-party integrations such as CRM and HR platforms. This keeps your data synced to prevent data errors.

CRM-LMS integration data can help you identify customer trends that you can use to inform future marketing campaigns.

An HRIS-LMS integration keeps all your employee data up to date. If an employee completes compliance training, for example, this report will be fed into the HRIS.

This integration will give you enhanced reports of your employees and their accomplishments from the day they were hired until their exit interview. It will also provide better visibility of the learning process and allow you to measure the impact of your training on employee retention.

A Good LMS Tracks Training Initiatives

Instructor-led programs are difficult to track and are subjective to the trainer’s influence.

For instance, if training fails because of an instructor, would they be willing to include that in the report?

An LMS tracks, evaluates, and reports back on a learner’s progress. You can measure these reports against your training goals and identify areas of the program that aren’t meeting objectives.

LMS reporting comes complete with graphs, charts, and other data visualizations that make it easier to identify trends and patterns.

Although most LMSs have built-in reporting and analytics, you can purchase plug-ins or add-ons to boost its reporting capabilities.

LMS reports include:

  • Content traffic: Enables you to know what content your employees find relevant
  • Course status: This shows you where employees are falling behind so that you can help them get back on track
  • Assessment results: Enables you to gauge whether your training was effective
  • Progress and completion rates: Enables you to measure learner engagement
  • Certification: Enables you to see who’s completed compliance training and when their recertification program is due

A Good LMS Consolidates Your Training Information Within a Single System

Storing all your content in a central location ensures consistency in course delivery. If you make any changes to the course, your employees can enjoy the updated content right away via the LMS.

And your employees will see the same course material regardless of the device they use.

In addition, an LMS allows you to consolidate all of your main data in one place, saving you time and money. All the information about your employees will be available for you to review and report on your training initiatives.

Since an LMS protects your data with advanced encryption, you can be sure that your employees’ information will not be subject to prying eyes.

A Good LMS Increases Employee Engagement

Did you know that only 13% of the world’s workforce is actively engaged?

An LMS increases your team’s level of interest, optimism, and passion for learning new skills, which ultimately increases their engagement at work.

If you’ve experienced high dropout rates in your training programs, use an LMS to design a learning strategy that prioritizes learning engagement.

LMSs adopt a learner-centered approach through:

  • User groups: You can group employees based on their departments, job roles, and interests within the company.
  • Multimedia features: Video conferencing, forums, live chat, podcasts, and threaded discussions all provide engaging avenues for employees to collaborate.
  • Course levels: You can keep your employees curious by locking certain content levels until they’ve met specific performance standards.
  • Gamification: You can incentivize different actions within the LMS by rewarding learners with points, badges, and leaderboards.
    worldmanager leaderboards gamification-lms
    Image from Karl Kapp

Boost Corporate Productivity With the LMS for Learners

A learning management system cultivates a culture of continuous learning. A good LMS shows your employees that you’re willing to invest in them, which challenges them to learn new skills.

When employees expand their skill sets, they’re in a better position to adapt to the ever-changing business environment.

Through peer-to-peer learning, an LMS can foster teamwork and boost innovation; before you know it, your team’s productivity will be through the roof. So will your employee retention rates.

Try Before You Buy – Book an Easy LMS Demo

If you’re genuinely interested in what a good LMS like World Manager can do for your business, book an LMS demo today.

An LMS demo process with World Manager generally takes around an hour and includes the following steps:

  • A 5 to 10-minute callback to assess whether World Manager’s LMS is a good fit for your business.
  • A 30-minute webinar or video call to discuss your business needs in more depth. You get a high-level overview of our LMS features and what an LMS can do for you. Once World Manager has a better understanding of your business needs, we will help you decide if you actually need an LMS.
  • A 1-hour face-to-face video call to really dive into your business needs. You’ll discuss how we can use our LMS to create a customized training and development platform tailored specifically to your requirements. This LMS walkthrough will give your team a clear understanding of the LMS and how it can address your training needs.
audience watching lecture conference
Learning and development specialists and trainers devote their professional lives to helping employees develop relevant workplace skills. But here’s the rub: they’re so busy training and advocating for their co-workers that they may neglect their own development. (more…)
A man and woman at an exit interview

This Exit Interview Template sets a good foundation for your company’s best practices on employee feedback. It should be adapted to your company’s specific needs and circumstances.

The Principle

It is natural that employees who are leaving the company may be more comfortable giving feedback about the company than when they were employees.

As a company, we would like to take advantage of this and tap into our former employees’ insights to better our management.

An exit interview is a method of gathering such information from employees who are resigning from the company. We specifically seek to know:

  • Why the employee chose to leave the company.
  • What is their next place of employment is?
  • In what way is their next position superior to their current one?
  • What the employee liked or disliked most in the company.
  • Whether the official job description matched their actual work.
  • What advice the employee would give to their successor.
  • What, in their opinion, the company can do to improve the working conditions for the remaining staff?

The employee exit interview policy applies to all employees who leave the company voluntarily.

Best Practices Highlights

Definitions

An exit interview can be described as a discussion with an employee who has resigned. The exit interview is to receive an honest opinion about their work experience with the company, their reasons for leaving, and ideas for improvement.

In-person interviews are usually preferred but we may use questionnaires or phone interviews depending on the employee’s preference.

Train Employees

Exit interviews are coordinated by HR, who may assign the interviews to the manager of the employee’s immediate supervisor. But immediate supervisors of the departing employees are not allowed to participate in the interviews. The company may also occasionally hire external consultants to conduct the interviews.

Exit Interviews are Voluntary

Exit interviews are voluntary and failure to participate does not draw any repercussions. HR should always make it clear to the employees that the exercise is optional but the company values their feedback immensely.

We will also offer tokens such as [gift cards] as a mark of appreciation to employees who agree to participate in the interview.

Conducting Exit Interviews

As a rule, the discussions in an exit interview should focus on collecting information from employees and understanding the company from their point of view.

Those conducting the interview should not:

  • Attempt to persuade the employee to rescind the resignation.
  • Become sensitive and defensive to negative feedback.
  • Focus only on gathering negative feedback.
  • Exaggerate the employee’s feedback or quote them out of context to advance a different agenda.

Standard Format

The length of the interview may vary from person to person and whether it is in-person, over the phone, or in a video call. However, standard time should be about [60 minutes].

In concluding the interview, HR should close with a positive and conciliatory tone, thanking the employee on behalf of the company for their service during their employment and honest feedback.

Sample questions

Exit interview questions may be determined by the employee’s seniority, role, and length of service.

Some standard questions for all roles would include:

  • Briefly summarize your general experience working for us. And if you don’t mind, may I know what exactly prompted your resignation?
  • What is the best thing about working here?
  • Given the chance, what would you change about our workplace?
  • How would you rate guidance and training opportunities here?
  • Did the company recognize you for your work?
  • What were the main constraints to your efficiency or productivity?

HR should use these as baseline exit interview questions in all interviews. These should then open up a discussion that will guide the employee into opening up and giving honest feedback on other issues.

In Case of an Important Disclosure

An exit interview may uncover an important issue that would be in the company’s interest to immediately follow up. This could be incidents such as harassment, discrimination, or embezzlement. HR should record these issues for immediate follow-up within the company policy.

They should also let the exiting employee know that some of their feedback warrants disclosure owing to its importance.

Confidentiality

Exit interview contents must remain confidential and exiting employees must be made aware of this. HR should assure the employees that the results of the interview are presented to the management without direct attribution to an individual source.

Procedure

Once HR receives a notice of resignation, it may reach out to the employee and request for an exit interview, this request should be in writing. The format of the interview should be at the discretion of the employee who may also decline participation.

The preferred timing should be before the employee’s final week of service in the company. HR should avoid scheduling on the last day unless it is completely unavoidable. Another alternative would be giving the interview within [a month] after the employee’s final day in the company.

HR should always compile and analyze data from exit interviews and share insights and recommendations with senior management. These reports can be submitted annually or quarterly or even more frequently depending on the issues involved.

Follow up Survey

A follow-up interview may be necessary for some employees [six months] after the initial interview. This would help us to reaffirm the employee’s initial sentiments when departing and perhaps extract further feedback that the employee may have been reluctant to give the first time.

HR should inform such employees via email that they intend to send an email survey and must seek their consent beforehand.

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E-Learning Image

There are indications we may, finally, be entering a post-COVID-19 world. While no one can predict what that world will look like from an employee training perspective, one thing is clear: there will be no return to a pre-COVID normal.

Now that employees have tasted the convenience of flex-time and work-from-home policies, it’s too late to recork that bottle. And while online training has been around for some time, it truly evolved and came of age out of necessity during the pandemic. Now it’s here to stay – with demand continuing to grow, fueled not only by the ongoing necessity for social distancing but by younger generations for whom convenient training is non-negotiable.

There are benefits and challenges of online learning, and it’s prudent to be aware of both. If your company hasn’t yet embraced online learning or is in the process of doing so, this post will help you think through and prepare for this exciting transition. Let’s walk through five common challenges of online learning your company is bound to encounter, and tips for overcoming them.

Boring or Unengaging Content

Even in the age of interactivity and personalization, trainers may rely too much on one-size-fits-all content. Some companies, in their eagerness to move to online training, simply digitize their paper-based training content without first adapting it for a new learning medium and audience. That’s a recipe for training that is uninspiring and boring. One way to avoid the boredom trap is to break your learning courses into small, bite-sized modules that can be quickly and easily consumed by your employees.

To create and sustain interest in online training, your L&D specialists must ensure their content and capabilities are visual, interactive, responsive, and relevant. Granted, that’s a lot to ask, given how much they’re already doing. The good news is that today’s easy-to-deploy LMS is powered by artificial intelligence, designed for a mobile-first experience, and comes equipped with immersive, engaging features like gamification and social learning. Today’s LMS can keep even the most tech-savvy employees on their feet.

Technical Difficulties

Technology can help facilitate online training, communication, and collaboration; in fact, transitioning to online learning cannot be achieved without an investment in technology. But it must be the right technology. The last thing you want is to have different employees operating from different operating systems and browsers. As soon as employees encounter “technical difficulties,” their frustration levels could grow and they may end up blowing off the training altogether.

Train Employees

This is why it’s critical to ensure you have IT staff available to serve your employees and help ease their transition to online training. Also, you can avoid the compatibility trap and other technical issues by selecting an online learning platform that is easy to deploy and use. Consider investing in an LMS with a simple mobile-first interface that all employees can access anytime, regardless of their physical location.

Lack of Motivation

One of the biggest challenges of learning in an online environment is maintaining motivation. Many employees count on external motivation to complete this necessary training, such as co-worker encouragement or a top-down deadline. Adding intrinsic motivation is the icing on the cake, building enthusiasm and engagement as well. Without either, managers could very well see a decline in participation among staff and, in turn, productivity.

One to maintain motivational momentum is to create a schedule, develop small, achievable goals, and track goals against progress. Here, technology offers another solution. Right now one of the most promising areas in learning development is the gamification of employee training. By introducing friendly competition and incentives, trainers can keep their employees motivated and increase training completion rates.

Sense of Disconnect or Loneliness

One “side effect” of online learning to be on the lookout for is a sense of isolation that comes with completing training solo, rather than in a group setting. Should this feeling grow, it could cause employees to become withdrawn and unhappy. It also can affect their sense of belonging, self-esteem, and over time, their attitude and productivity.

Learning and development specialists and managers can help prevent this scenario. Always listen openly and empathetically to your employees’ needs, and use technology to facilitate connection opportunities between staff members. For example, a learning management system (LMS), which many companies use to automate and administer their online training programs, has social media and social learning mechanisms built into it. This can help build a community around learning, rather than silos.

Time Constraints

The 2019 LinkedIn Learning Report found that the most significant obstacle to employee training is a scarcity of time. That’s why it’s so important that the message comes from the top – unless employees are told explicitly to invest time in training, they will be reluctant to do so.

In order to accelerate training completion rates, HR and L&D specialists may find that they are constantly sending email reminders to staff, which can take a good amount of time and may or may not be effective. One of the time-saving features of an LMS is that it can automate the enrollment process, send out reminder emails, and even provide real-time course completion rates.

Another way to encourage time-strapped employees to make time for training is to make it irresistibly convenient and flexible. One reason why the mobile-first LMS is so popular is that it gives employees greater control over their training journey; they can log on to the user-friendly interface and access training anywhere, any place, and on any device.

But remember, while online training can empower employees and significantly reduce HR and trainer expenditures, there are challenges that accompany the shift to online learning. Almost all companies, sooner or later, must navigate the five challenges of online learning that we just walked through.

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As they transition to online training, companies that invest in technology will be ahead of the curve and in a position to take advantage of its tremendous benefits. The cost savings alone of cloud-based training is potentially huge, depending on how much your company traditionally spends on the instructor, course, venue, travel, and printing costs. In addition to cutting costs, online training can help accelerate the onboarding process and lead to new efficiencies. Because of these advantages, online learning is clearly here to stay. While online learning solutions are not without their initial challenges, once you’re up and running it’s much smoother to maintain and improve.

Book a demo today to learn how the World Manager LMS makes it easy to incorporate online training into your learning and development mix.

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